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# Shipping & Delivery
# At this time, BENNO'S BUTTONS ships merchandise only to locations within the continental United States, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands.
We do not ship to international locations at this time.
The risk of loss, and title for all merchandise ordered on this web site, pass to you when the merchandise is delivered to the shipping carrier.
# Return Policy
#
The following items can be returned or exchanged:
Damaged merchandise
Incorrect items
Returns must be made within 15 days of invoice date. Benno's Buttons is not responsible for returned items that are lost or damaged in transit. Original merchandise must be returned and received by Benno's Buttons before refunds can be processed. When your return is received, we will issue a refund to your credit card or account for the value of the merchandise returned. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect. Please ship return items via service with a traceable delivery system.
The following items cannot be returned or exchanged:
Special order items (e.g. items utilizing customer's original artwork)
Back-ordered items in excess of one (1) gross
Items that do not include original packaging
Defective Items:
If an item is defective, we will either replace the item(s) with a new product from our inventory, or reimburse your credit card for the cost of the item(s) upon return of the item(s) . Merchandise cannot be replaced after 15 days from receipt of goods, or 20 days from invoice date, whichever is later.
BEFORE RETURNING ANY PRODUCTS:
Please call 214.634.2324, or email us at info@bennosbuttons.com, and request a Return Authorization Form.
This form must be completed and returned with merchandise before credit can be issued.
Missing Items:
If an item appears to be missing from your package, please take the following steps before contacting Customer Service: Check package thoroughly, as items can shift under packaging materials during transit.
Please verify that the items are not on back-order.
Missing items should be reported within 5 business days of delivery.
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